Terms of service

What this is

Clinikr provides clinic management software as a subscription service. These terms are between Clinikr and the clinic that signs up. The person who creates the clinic confirms they are authorised to accept them on the clinic's behalf.

What we owe you

• The service, available and working, with the modules included in your plan.
• Your data kept isolated from every other clinic, backed up, and exportable by you at any time.
• Notice by email before a change that materially reduces what you have paid for.
• Support by email at hello@clinikr.xyz on working days.

What you are responsible for

• The accuracy of what your clinic records. We do not check clinical content and cannot.
• Keeping your logins secure and removing people who leave. Every clinician needs their own account.
• Having a lawful basis to record and message the patients you enter, and honouring their consent choices.
• Meeting your own professional, medical-record and tax obligations. The software helps; it does not discharge them.

Clinical judgement stays yours

Clinikr is a record-keeping and administration tool. It does not give medical advice, does not diagnose, and must not be relied on as a clinical decision aid. Reference ranges, interaction flags and similar prompts are conveniences that support your judgement — they never replace it.

Billing

• Trials run fourteen days with every module on. No card is required to start.
• Subscriptions renew automatically, monthly or annually, until cancelled. Prices exclude GST.
• Cancel from inside the app at any time. You keep access until the end of the period you have paid for; we do not refund part periods.
• If a payment fails, everything keeps working for a grace period and we tell you clearly before anything is restricted.
• We will give at least thirty days' notice by email before changing the price of your plan.

Suspension

We may suspend an account that is not paying after its grace period, or that is being used to break the law, attack the service, or send unsolicited messages to people who did not consent. Except where the law requires immediate action, we will contact you first and give you a chance to fix it. Suspension never means deletion — your records remain and remain exportable.

If it goes wrong

We provide the service with reasonable skill and care, but not with a promise that it will never be unavailable. Where the law allows us to limit our liability, our total liability to you in any twelve-month period is capped at what you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

Ending it

You may leave at any time and take your data with you. We may end the service on ninety days' notice, during which we will help you export everything. Your records are yours throughout.

Law

These terms are governed by the laws of India, and the courts of Pune, Maharashtra have jurisdiction.